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Coaching

Are all your staff completely competent, fulfilled and working to the best of their ability?

Sometimes practice staff have wonderful skills and qualities and are valued members of the team but need some extra training on certain aspects of medical administration.  Perhaps you have a medical office worker needing more computer-confidence or are thinking of a new staff member who may have great skills but no medical office experience.  You might even want to support a medical receptionist in their goal to advance to the role of practice manager. 

Coaching with Train IT Medical can take your staff to that next level of competence.  We use a consultative approach and work with you and your staff to assist and develop skills and confidence as appropriate.  We undertake a learning needs analysis, identify any existing skills gaps and suggest a learning pathway to suit each individual and each practice. We ensure adequate support is provided to meet learning goals and can provide ongoing mentoring and reporting as required.

Don’t underestimate training skills. Often the role of training falls to other staff within the practice.  This makes sense because they know how the practice works however just because someone is good at their job does not mean they will be good at training others.  They often don’t have the time or the personal incentive necessary to ensure an effective outcome.  It is such a simple scenario yet often overlooked and can quickly lead to problems in the office.  Our staff are experienced medical office workers as well as qualified trainers with exceptional interpersonal skills.  We can work with your practice to provide the necessary support to take your staff to that next level of responsibility in the practice or ensure they stay up-to-date with modern medical practice initiatives.

There is currently a skills shortage and good staff are becoming increasingly hard to find and keep.  It can be an expensive exercise hiring and training new staff – that’s if you can find them.  Let us help you develop the staff you have so they are confident and happy in their roles.