Philosophy
Our training philosophy is that competence and confidence go hand in hand. Learning as you go is great but often leaves you with a sense of perhaps there are vital steps you are missing or shortcuts which could make your life easier.
We believe that training is important. We also believe that investing in training for your staff will greatly benefit your practice as well as leading to increased job satisfaction for your staff.
How training is delivered is important. Not all computer people make good teachers! Our trainers hold Adult Education qualifications as well as having many years experience in medical practice management. We understand your unique world and offer training designed to increase skills, knowledge, efficiency and confidence. We are experienced at quickly analysing learning needs and adapt both our subject matter and training techniques for each group to maximise the learning experience.
Evaluation, reflection and upskilling - continual processes that, when implemented well, lead to continual improvement.
Principal
Katrina Otto started Train IT Medical in direct response to a market need for medical software training which understands and caters for the unique requirements of medical practices. Over a 25 year administrative career Katrina has managed several medical practices and day surgeries while also teaching technology and office administration at TAFE. She has been training medical receptionists for the past 15 years both as a Practice Manager and as a TAFE teacher of formal accredited courses.
Katrina specialises in maximising efficiency in the medical office and a particular focus is effective and streamlined data collection. Katrina has been training medical software and in particular PracSoft for the past thirteen years and Medical Director for four years. She regularly provides onsite training in a wide variety of medical offices, presents sessions at conferences and workshops and designs, develops and runs accredited courses. She has seen the evolvement of medical software, used many programs as a medical office worker and is currently HCN's recommended Medical Director trainer for NSW, running courses for HCN in Sydney each month. Katrina is recognised as one of the most experienced medical software trainers in Australia and has most recently developed comprehensive learning resources for Medical Director and PracSoft which are now sold in both hard copy and electronic format.
An advocate of lifelong learning, Katrina continues to expand her own portfolio of qualifications which includes a degree in adult education, a diploma in business as well as other qualifications in welfare and psychology. Katrina also holds a Certificate IV in Workplace Training and the current minimum requirement for accredited trainers - the Certificate IV in Training and Assessment.